Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Appointment or service address

• Vehicle make, model, size, and condition

• Vehicle photographs

• Requested services

• Appointment preferences

• Form submissions and messages

• Billing and transaction information

• SMS consent and opt-out records

We may also collect basic website-use information, including browser type, device information, IP address, pages visited, and referring website.

2. How We Use Your Information

PrimeShine503 may use your information to:

• Respond to questions and quote requests

• Schedule and manage appointments

• Provide mobile detailing services

• Send appointment and arrival updates

• Process payments

• Provide customer support

• Request feedback or reviews

• Send marketing messages when separate consent is provided

• Maintain consent and opt-out records

• Improve our website and customer experience

• Prevent fraud or misuse

• Meet legal, accounting, and regulatory obligations

3. SMS Communications

When you voluntarily opt in, PrimeShine503 may send text messages related to your request or selected messaging category.

Transactional messages may include quotes, appointment confirmations, scheduling updates, reminders, arrival notifications, payment communications, customer support, and review requests.

Marketing messages may include promotions, discounts, service announcements, and membership-plan information.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Consent to marketing text messages is optional and is not a condition of purchasing goods or services.

4. Mobile Information and Messaging Consent

PrimeShine503 does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

Information may be provided to service providers that support our business operations, such as scheduling, customer service, payment processing, website hosting, and message delivery. These providers may use the information only to perform services for PrimeShine503.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional use.

A compliant mobile-data non-sharing statement is currently required for A2P campaign vetting.

5. Service Providers

We may work with service providers that help us:

• Host and maintain our website

• Manage customer relationships

• Schedule appointments

• Process payments

• Deliver authorized emails or text messages

• Analyze website performance

• Provide customer support

These providers may receive only the information reasonably necessary to perform their assigned services.

6. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable laws

• Respond to lawful legal requests

• Protect our rights or property

• Prevent fraud

• Enforce our agreements

• Protect customers, employees, or the public

This does not permit mobile opt-in information to be used for another company’s marketing.

7. Cookies and Website Technologies

Our website and service providers may use cookies or similar technologies to support website functionality, remember preferences, analyze traffic, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, honor communication preferences, resolve disputes, and comply with legal obligations.

We may retain opt-out records to ensure that customers who unsubscribe do not continue receiving text messages.

9. Data Security

We use reasonable administrative and technical safeguards intended to protect personal information from unauthorized access, loss, misuse, or alteration.

No website, storage platform, email system, or transmission method can be guaranteed to be completely secure.

10. Your Choices

You may:

• Decline optional marketing consent

• Reply STOP to unsubscribe from text messages

• Request corrections to inaccurate contact information

• Ask questions about how your information is used

• Request deletion of eligible information, subject to legal and business-record requirements

Opting out of marketing does not prevent communications needed to respond to your request or complete a scheduled service, where legally permitted.

11. Children’s Privacy

Our website and services are intended for adults arranging vehicle-detailing services. We do not knowingly collect personal information from children under 13.

12. External Links

Our website may contain links to websites operated by other organizations. PrimeShine503 is not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. Updates will be posted on this page with a revised effective date.

14. Contact Us

For privacy-related questions or requests, contact:

Prime Shine 503
Website: www.primeshine503.com
Phone: (971) 407-1466
Email: [email protected]